Your Product May Be Brand New, But We Still Deserve Quality Service

Recently, we had the unfortunate displeasure of experiencing some of the worst service we've ever experienced in our industry. It was so bad, we've actually taken action and escalated our concerns to the corporate office to have them addressed. It involved how we (and our clients) were treated by the sales staff at a new home development sales office.

In the Las Vegas market right now, our inventory is so limited that many home buyers are resorting to new construction homes. I've heard so may horror stories from homeowners who purchased new construction.

"Once my real estate agent checked me in to the sales office, I never heard from them again"

"We walked in and just didn't have the respect we expected. We knew the home we wanted, but expected way better service, instead we were treated with inferiority"

The fact of the matter is, an agent's job does not stop at the door of the new home development sales office. In fact, it's at that threshold our job just got a whole lot more challenging! The law states we, as agents have a fiduciary responsibility to look after the best interest and protect the rights of our clients. It's really that simple.

If you're a potential home-buyer, make absolutely sure when you select your real estate agent you discuss your expectations of them regardless if the home is new or previously owned. Remember the law is a little different when it comes to new construction, and permits minimal involvement from your agent when negotiating the terms of the sale for new construction. It doesn't require minimal involvement. The fact remains, this is still a major investment which deserves dedicated representation from a licensed and experienced professional..


When you step foot in the sales office of a new development, you have the right to demand respect. With that in mind, don't lose site of the fact that it is just that, a sales office. They are there to SELL you a product. To add insult to injury, in the world of real estate, everything is negotiable. Having a real estate agent in the office to represent you though the entire process (yes, right up to and including the closing) is the best way you can protect your best interests, and the best part is you won't pay a penny for their service!

If you think buying a home is exciting, wait until you have the experience of picking each feature of your new home and watching it be built to order. What are you waiting for? Go customize your dream home! (But call your agent first!)


The Greenleaf-Elving Group
Christopher Greenleaf, Real Estate Consultant
Keller Williams Realty Southwest
6180 Brent Thurman Way, Las Vegas, NV 89148
info@captaurre.com
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